{"id":1421,"date":"2025-07-30T17:13:44","date_gmt":"2025-07-30T13:13:44","guid":{"rendered":"https:\/\/funfruituae.com\/?page_id=1421"},"modified":"2025-11-05T18:15:06","modified_gmt":"2025-11-05T14:15:06","slug":"__trashed-2__trashed","status":"publish","type":"page","link":"https:\/\/funfruituae.com\/?page_id=1421","title":{"rendered":"FAQs"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Frequently Asked Questions<\/strong><strong><\/strong><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I check out?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-1ff84c38cf021a905cd01e0683dd7266\">As soon as you have finished adding items to your shopping cart and are ready to place an order, Select the \u2018Checkout\u2019 tab. Follow, the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and an e-mail summary of your order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Are there any hidden charges when I make a purchase online?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-160f140f7eb5a7c2ad45399669d21e7b\">There are NO hidden charges when you make a purchase on www.funfruituae.com. The price you see on the product page is just what you pay.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. What credit card\/debit cards do you accept for payment?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-f814dcd29ea25e222451ea4376e99fbe\">For convenience of our valued customers, we offer following four methods of payment. Clients can choose as per their convenience:-<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-d676a78eb118853ef850d8ecdcce64df\">Cash on Delivery: We respect your concern if you don\u2019t want to make an online payment on www.funfruituae.com. You can option for the Cash on Delivery (COD) payment method instead at the time of delivery of your order at your doorstep. It is strictly a cash-only payment method.<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-f27f43cf82e1b83568f9282a69110450\"><strong>Please note:<\/strong><strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-669776959330a90d691e0362be988e0e\">Foreign currency cannot be accepted to make a <strong>COD<\/strong> payment. <strong>Only Arab Emirates Dirhams (AED)<\/strong> are accepted.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-3f40ae09aeaf3f841f898eda44963ce9\">Cash on delivery method is currently available for Dubai only.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-c12811abbf3b82be6125c8438fc7691f\">Credit Card on Delivery: For your further convenience we also provide credit card payment on delivery which assist you to make your payment through Credit or Debit card at your doorstep.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-1ef66af6e6fd6658427116f7396ad4f8\">Payment through Online Link: We are 100% secure to conduct an online transaction. Customers can make online payment via a secure link generated through trusted gateway.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-358bb386142c21633013eae02482bd05\">Online Payment at Checkout: Our website now supports secure online payments directly at checkout using debit or credit cards. With a valid SSL certificate and end-to-end encryption, your transaction is completely safe and protected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Can I return an item if I&#8217;m not satisfied with it?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-429bec51d9b7881c095775a5a9d6c80c\">Yes, but only at the time of delivery. If you\u2019re not happy with the freshness or quality, simply return it to the delivery person right away.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Do you accept returns after delivery?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-d79c7afc446add92c470ed455dcaaad9\">No. Due to the perishable nature of our items, we do not accept returns once the delivery is completed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How are refunds processed?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-badeeb85e17d1e939e4a42380a22e0c5\">Refunds are processed via your original payment method or credited to your Fun Fruit Wallet. This typically takes 24 hours to 7\u201310 working days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. What if my order was edited and I paid in advance?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-db592009046e5f8dc4581d2a91b270de\">If your order was changed (e.g., an item removed), any partial refund will be issued following the same refund policy and timeline.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. What happens if I prepaid but didn\u2019t receive the delivery?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-e091b6f1b9b4b4a812181bda171fc567\">If a delivery attempt is made but the customer is unavailable or refuses to receive it, delivery charges or expenses may be deducted from the refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I request a replacement?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-a1316092d0391cf330d3478556266e83\">Notify our delivery team during delivery or contact our support at +971 52 629 3884 \/ +971 52 889 2095 or <a href=\"mailto:info@funfruituae.com\">info@funfruituae.com<\/a> for prompt assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I get a receipt?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-82be36676c4e248b35dca5f06397dc01\">You will receive an electronic receipt on your registered email address, including the order confirmation, order summary and the payment details. When your shopping basket is delivered, you will be given a detailed delivery note of your received order by the driver.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Am I safe to conduct any online transactions?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-888b36d0829d36929a980228ab9ed3be\">Yes, your safety is our priority. All the details and information provided by you on funfruituae.com is secured and is encrypted. Your information is not shared with any 3rd party.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Is it safe to make an online purchase through my credit\/debit card online?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-bb846118d6fd3302a2f54eaacd4ef080\">When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer that means it\u2019s protected from hackers and criminals. All data is hosted by our Merchant payment gateway. NO credit card details are stored within our systems or computers, its one more assurance that when you place an order with www.funfruituae.com. IT IS ABSOLUTELY SAFE AND PROTECTED.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Do I have to register before I can shop?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2c634e4d95d5b1659c922da4e8d549b7\">For your convenience, if you do not wish to register you can browse our e-shop and add to your cart as a Guest. However, we highly recommend you to register with us as you will notified about the upcoming deals and promotions and also be eligible to enjoy regular benefits.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Can I get a free Home Delivery?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-a20c37128bbd62ab2f1e56b232c3f706\">For orders above following value, free home delivery is offered. For orders less than mentioned value, delivery charges will be added in total:-<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-vivid-purple-color has-text-color has-link-color has-fixed-layout\"><tbody><tr><td><strong>Area<\/strong><\/td><td><strong>Minimum Order AED<\/strong><\/td><td><strong>Delivery&nbsp; Charges<\/strong><\/td><\/tr><tr><td><strong>Dubai<\/strong><\/td><td><strong>100<\/strong><\/td><td><strong>20<\/strong><\/td><\/tr><tr><td><strong>Sharjah<\/strong><\/td><td><strong>250<\/strong><\/td><td><strong>35<\/strong><\/td><\/tr><tr><td><strong>Ajman<\/strong><\/td><td><strong>250<\/strong><\/td><td><strong>35<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I add to, or amend my order?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-f3f704768969c8f0f5aa95713eb1b1d6\">Once your order is confirmed and you have received the order confirmation, you cannot change this order. Please reach our customer service on +971 52 629 3884 as soon as possible. We are more than happy to serve you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How will I know that you have received my order?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-061f41ee644fc17a2ae66da6c111d343\">Once you complete the checkout process, the order confirmation page will appear with your order reference. Please note down the order reference in case you need to contact us. Furthermore, you will receive a confirmation order on your registered email confirming your order. Accordingly, please be sure you provide your valid and correct email address on the order form so we can be sure to deliver a confirmation to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Can I order to a different address?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-c42f4e319b7f7fabbee80333070c5f74\">Yes the delivery address can be different from the billing address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I see my order history?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-a3e048dbf2c44a83348c3b589828be36\">Visit www.funfruituae.com, log in and go to \u2018My Account\u2019 page, go to \u2018Order history\u2019, and you will be able to see all your previous orders or last 10 orders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I view what\u2019s in my shopping cart?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-d3969091df5630d5576451d35c8880e2\">To view the content of your cart, click on the trolley icon at the top right of the screen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I add items to my cart?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-fb1ead16590c1d3c117cb65507b9c7e7\">Once you have selected your item(s), click on the Add to Cart tab located next to the item, and it will be added to your cart.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I remove items from my cart?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-02118a2da7a7f2008e9a8ca7a999896b\">Go to your cart by clicking on the trolley button on the top right side of your screen. To remove an item, click on the View Cart, here you will find the x sign besides the item. Click on the sign and the item will be removed from your cart.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I change the quantity of a particular item in my cart?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-e6e503b06f4822f101d2356e60ea93ec\">Go to your cart by clicking on the trolley button on the top right side of your screen. To change the quantity of an item in your cart, click on the View Cart, here you will find the Quantity option where you can click the negative <strong>(-) <\/strong>or positive <strong>(+)<\/strong> box to change the quantity. Once you do this, the quantity and associated subtotal amount will automatically change and reflect the correct amount for the quantity and the cart value.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How long does it take to receive my order after I have placed it online?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-666ba2a8ea4c59f3fb46fe81890a7859\">All orders are prepared as soon as the order is received. However please refer to the below time slots for delivery time slots.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-e87c4057fcd1c9120ad8226a433e42c4\">Delivery Time Slots<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-bbfd4c4735b4c5401bad673864b3687e\">9 am \u2013 12 pm<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-81f36dc33b4ec64e36e309d833c641cf\">3 pm \u2013 5 pm<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-3aa6e8a89f0b955a3bc545b701e8c1e9\">We don\u2019t and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control that may result in early or delayed deliveries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. What if I need to change my address or suspend delivery of my order?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-cd8afd3c57d97599c6500139f76698e0\">Please reach our customer service on +971 52 629 3884 within the same day. One of our customer service agent will be happy to serve you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How can I track my order?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-fb61a045c7c6a73001714fe9f6092223\">+971 52 629 3884 Next day. We\u2019ll be happy to serve you. You can also check the order status by logging in to your account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Which areas do we deliver?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8e926f46e54d2799831b2fdcb1e0027d\">Deliveries are available in Dubai and all across UAE. However, there are some areas we are currently not delivering. To check if we are covering your area, simply go to www.funfruituae.com and insert your address.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9a50cf3219149dfca8c44bf45607159f\">The system will tell you immediately whether we are delivering to your area or not yet.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-f9a98031aa8b3dab4bd302ccda992cc0\">Moreover, in Abu Dhabi we are delivering daily now.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I check my delivery time?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-768c5ab61b8a9743de675f1ba5cb4c5b\">You can check your delivery slot in our account page \/ history, or call our customer services on +971 52 629 3884. We will assist you. You can also check the delivery time mentioned on your confirmation email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. Who can receive my delivery?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-f7867ebb8d8841e8da6c397ccaff0ed1\">Anyone available at the given delivery address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. What if my delivery is late?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-0c1469582611f09543ed1507bc6ca32a\">+971 52 629 3884 as soon as possible one of our customer service agent will be happy to serve you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. What if I receive the wrong item?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2f01be6d336e925bc4ddd0e5ec843a68\">The driver will do his best to replace it immediately. If the driver has left, please reach our customer service on +971 52 629 3884 as soon as possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How to unsubscribe to the Newsletter?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-695dd71d34929e37f79026850e87481d\">Please e-mail us at info@funfruituae.com or call our customer service on +971 52 629 3884<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. I am having problems registering.<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-b449cbc6d5a3aa421fd6b4afb65a4b0c\">Please reach our customer service on +971 52 629 3884.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. What if I forget my password?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-35aee903990a35fb378b8c408b922734\">If you have forgotten your password, you can create a new one by clicking on the \u201cForgot your password?\u201d Link under the email field. You will receive an email in your email box with a link to create a new password.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. I am having problems signing in to my account. I received the error message: \u201cSorry, but we couldn\u2019t sign you in.\u201d<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-11952b28b4844b37e9be722651b95425\">Please re-check the email address and password you have entered. If you have forgotten your password then please click on the \u2018Forgot your password?\u2019 link. If the problem continues to persist, please call our customer service on +971 52 629 3884, and our customer service representative will be happy to assist you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I update my personal details?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-a708e0176e17dd9dbd8f1c3ae97f9b2a\">Go to www.funfruituae.com, log in and go to \u2018My Account\u2019 page, go to Account Information, you will be able to change\/update your details.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I change my address?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-95b50fdfb3a1894d54f21600ca106e76\">In \u2018My Account\u2019 page, go to Address book, you will be able to edit your address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How often will I receive marketing emails from Fun Fruit?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-b70b84d300dd06bc6fcfe2136d61d600\">We will send you regular updates through email about great promotions and changes to the service we provide you<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do I unsubscribe from marketing emails?<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-5c47f59727e633ea2e18344f6854bb54\">To unsubscribe from our emails, you can click on the link at the bottom of our emails and your subscription will be canceled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Q. How do place the wholesale, Retail and bulk quantity?<\/strong><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-2a74afe479653d217c1a470baa7b7651\" style=\"color:#f11515\">Please call +971 52 929 3884 \/ +971 52 589 2095 or info@funfruituae.com \/ Sales@funfruit.com<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Q. How do I check out? As soon as you have finished adding items to your shopping<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1421","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/funfruituae.com\/index.php?rest_route=\/wp\/v2\/pages\/1421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/funfruituae.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/funfruituae.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/funfruituae.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/funfruituae.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1421"}],"version-history":[{"count":6,"href":"https:\/\/funfruituae.com\/index.php?rest_route=\/wp\/v2\/pages\/1421\/revisions"}],"predecessor-version":[{"id":2142,"href":"https:\/\/funfruituae.com\/index.php?rest_route=\/wp\/v2\/pages\/1421\/revisions\/2142"}],"wp:attachment":[{"href":"https:\/\/funfruituae.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}